Privacy Policy
Next Antenna respects your privacy and is committed to handling personal information in a responsible and transparent way.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, book a service or use our installation services.
Responsible information handling
Personal information is collected for practical service, quote, booking, installation and customer support purposes.
Last updated
July 2026. This page should be reviewed when business processes, website tools or legal obligations change.
No sale of personal information
Next Antenna does not sell customer personal information.
How Next Antenna handles customer information
This summary gives visitors a quick overview before they read the full policy. The detailed sections below explain collection, use, storage, disclosure, access, correction and complaints in more detail.
What is collected
Name, contact details, service location, enquiry details, photos, booking notes and job records where needed.
Why it is collected
To quote, book, plan, complete and support antenna, CCTV, Starlink, Foxtel, cabling and network work.
Limited disclosure
Information may be shared with technicians, suppliers, software providers or advisers where needed for the job.
Access and complaints
Customers can contact Next Antenna to request access, correction or review of a privacy concern.
Full Privacy Policy
The sections below explain how Next Antenna handles personal information collected through enquiries, bookings, service visits and customer communication.
Policy sections: Who this applies to, information collected, how information is collected, why it is collected, how it is used, disclosure, cookies, marketing, job photos, storage, retention, access, complaints, overseas disclosure, third-party links, changes and contact details.
1. Who this policy applies to
This Privacy Policy applies to personal information collected by Next Antenna through our website, phone calls, emails, text messages, enquiry forms, quote requests, bookings, service visits and customer communication before, during and after a job.
By using our website or contacting Next Antenna, you agree to the handling of your personal information in accordance with this Privacy Policy.
2. What personal information we collect
The type of information we collect depends on how you interact with us. This may include your name, phone number, email address, property address or service location, details about the service you need, preferred booking times, photos or notes you provide about your property, and information needed to prepare quotes, invoices or service records.
For CCTV, network, cabling or security-related work, we may also collect practical details about the property layout, camera locations, access points, wiring, internet setup or equipment required to complete the job.
We only collect information that is reasonably necessary for our business activities and services.
3. How we collect personal information
We may collect personal information when you submit an enquiry form on our website, call, email or message us, request a quote, book an installation or service visit, send us photos or property details, communicate with us before or after a job, or interact with our website, ads or online listings.
Where practical, we collect personal information directly from you.
4. Why we collect personal information
We collect personal information so we can respond to enquiries, prepare quotes, arrange bookings, provide installation and repair services, confirm service details and property access requirements, communicate with you about your job, issue invoices, follow up after a completed service, improve our website and services, and meet legal, insurance, accounting or administrative obligations.
We may not be able to provide a quote or complete a service if we cannot collect the information needed for the job.
5. How we use your information
Next Antenna may use your personal information to contact you about your enquiry or booking, understand what service you need, assess the likely scope of work, send quotes and updates, complete installation or setup work, organise parts or contractor support where required, maintain accurate business records, improve our website and marketing, and respond to complaints, disputes or warranty-related questions.
We do not sell your personal information.
6. When we may disclose personal information
We may disclose personal information where reasonably necessary to operate our business or provide services. This may include disclosure to technicians, staff or contractors assisting with your job, suppliers, payment and invoicing providers, accounting or bookkeeping providers, website hosting, email, CRM or business software providers, insurers, legal advisers, professional advisers, or government, regulatory or law enforcement bodies where required by law.
We only disclose information that is relevant to the purpose.
7. Website, cookies and analytics
Our website may use cookies and similar technologies to help the site function, improve user experience, understand website traffic and measure marketing performance.
This may include information such as pages visited, time spent on the website, browser and device type, general location data, referral source and enquiry form interactions.
You can usually change your browser settings to block or delete cookies. Some parts of the website may not function properly if cookies are disabled.
8. Marketing communications
If you contact Next Antenna or become a customer, we may occasionally contact you about related services, updates or offers.
You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided. We will still contact you where necessary about active bookings, quotes, invoices or service matters.
9. Photos, property details and job records
Sometimes customers send photos of roofs, rooms, TV points, cabling, antennas, cameras, Starlink equipment, Foxtel setups or network equipment so we can better understand the job.
We may keep these photos or notes as part of the quote, booking or service record. We use them only for practical business purposes, such as preparing a quote, planning the work, completing the job or referring back to the service history.
We will not publish identifiable photos of your property for marketing without permission.
10. How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored in email systems, booking or enquiry records, accounting and invoicing systems, website form submissions, business devices or cloud-based software.
We use practical safeguards such as access controls, secure accounts and reasonable business security practices.
11. How long we keep personal information
We keep personal information for as long as needed for the purpose it was collected, including service records, warranty support, accounting, legal, insurance and administrative requirements.
When information is no longer needed, we take reasonable steps to delete, de-identify or securely dispose of it where practical.
12. Accessing or correcting your information
You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, out of date or incomplete.
We may need to verify your identity before providing access or making changes. In some cases, we may not be able to provide access to certain information, such as where access would affect another person’s privacy, reveal confidential business information or where we are legally entitled to refuse the request.
13. Privacy complaints
If you have a concern about how we have handled your personal information, please contact us first so we can review the issue and respond.
Please include your name and contact details, a clear description of the privacy concern, and any relevant dates, communications or booking details. We will aim to respond within a reasonable time.
14. Overseas disclosure
Some of the software, hosting, email, analytics or cloud services we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to use reputable service providers and protect personal information in line with this Privacy Policy.
15. Links to other websites
Our website may contain links to third-party websites, including suppliers, industry bodies, social platforms or external resources.
We are not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before providing personal information.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.
The latest version will be published on this page with the updated date.
17. Contact us
For privacy questions, access requests, corrections or complaints, please contact Next Antenna using the contact details listed on our website.
Business: Next Antenna
Website: https://nextantenna.com.au/
Email: rb@nextantenna.com.au
Stored for practical business reasons
Service businesses often need to keep enquiry, quote, booking, invoice and job records so they can complete work, provide follow-up support and maintain accurate business records.
Access controls
Information is handled through practical safeguards such as secure accounts and controlled access.
Job photos
Photos supplied for quoting or planning are treated as job records and are not published without permission.
Business records
Quotes, invoices and service notes may be retained for accounting, warranty, insurance and admin reasons.
Customer requests
Customers can ask to access or correct their personal information by contacting Next Antenna.
Privacy questions or access requests
For privacy questions, access requests, corrections or complaints, contact Next Antenna using the current contact details on the website.